Menu
Running an Amazon DSP or other last mile logistics business as an owner-operator can be overwhelming. Let our team handle some of your administrative tasks so you can focus more on leadership and profitability, all while spending more time with your family.
(7 days per week support)
We streamline administrative tasks for owner-level last-mile delivery operations.
From keeping you updated on key occurrences to providing you with detailed reports to support your decision-making, we’re here for you
(7 days per week support)
Pave the path for error-free payroll processing.
Our agents monitor your delivery associates’ work data and handle discrepancies, allowing you to maximize revenue, resolve disputes with ease and ensure no payments are missed.
Get peace of mind knowing you have reliable financial oversight.
Our agents will review and cross-check invoices across multiple data sources to identify errors quickly, resolve them and ensure smooth cash flow management while minimizing errors.
(7 days per week support)
Think improved driver performance, fewer violations and better customer satisfaction.
We develop targeted coaching plans for your delivery associates to boost their efficiency, performance and ability to deliver great customer service.
Ensure your business operates in line with all legal and regulatory requirements in the areas you serve.
Our services minimize your risk of penalties, audits and legal issues, keeping you compliant.
| Typical Local Costs | Less than 4 month commitment | Over 4 month commitment | Bi-Lingual w/ Spanish | ||
| OWNER ADMIN MANAGEMENT (7 days per week support) | Monitoring Amazon and Ignite Live Communications | $15-$25 per hour | $500 Per week | $425 Per week | $700 Per week |
| Chime monitoring – Owner | |||||
| Owner email management | |||||
| TRC email monitoring | |||||
| Daily/Weekly checking of summary reports | |||||
| Operations report | |||||
| Scorecard | |||||
| Capacity reliability score | |||||
| Recruitment report | |||||
| Informing about the following but not limited to: | Full time resource | ||||
| WORK SUMMARY TOOL MANAGEMENT (7 days per week support) | Amazon updates | ||||
| Company updates | |||||
| 1. Daily Monitoring of WTS to ensure proper payment for: | |||||
| Routes completed | |||||
| Training days completed | |||||
| ERO rescue routes completed | |||||
| TCO routes completed | |||||
| UPD approved | |||||
| 2. Requesting changes within the dispute window if there are discrepancies | $660-1100 per week | ||||
| 3. Monitoring updates on requested changes within the dispute window | |||||
| INVOICE RECONCILIATION | 4. Dispute Escalation for further tracking | ||||
| 1. Weekly / Montly / overall review of all invoices | |||||
| 2. Validate Invoice numers by cross checking the ff: | |||||
| WST | |||||
| CORTEX | |||||
| COACHING PLAN DEVELEOPMENT & MANAGEMENT (7 days per week support) | Scorecard | Savings up to $675 per week | |||
| AFS | |||||
| Fleet Portal | |||||
| FIF | |||||
| 3. Submission and Management of Disputes | |||||
| 4. Notification and Management for Disputes or invoice compliances | |||||
| 5. Peak and Prime Incentives and other Payments Review and Reconciliation | |||||
| 1. Development and Management of Coaching Plan | |||||
| 2. Weekly Monitoring if DA performances | $35,100 per year | ||||
| 3. Creation of Schedule for Coaching | |||||
| 4. Virtual DA Coaching | |||||
| 5. Coaching Email Comms and Management | |||||
| COMPLIANCE MANAGEMENT | 1. Monitoring and Management of all Compliance related requirements including but not limited to: | ||||
| Yearly AMZ Audit | |||||
| All state required training (sexual harassment training, work violence etc..) | |||||
| 2. OSHA Log Reporting , Management and GENSUIT entries | |||||
| 3. CAP response and resolution management | (plus your life back) | ||||
| 4. DOT and UCR Annual Filling | |||||
| 5. State and Federal Required Business License and other fillings | |||||
| 6. Vehicle Registration Renewal and Tracking | |||||
| 7. CAP and other TRC Request and Review Management and Submission | |||||
| 8. Ongoing Handbook and Onboarding Doc Validation |
Our team is ready to take over your administrative tasks and streamline your operations so you can focus on what matters. Let’s get started.
Running a DSP business can be overwhelming. Let our team handle the administrative tasks so you can focus more on thought leadership. Our Administrative Support Services Were Made To Support You
When administrative tasks start taking over most of your day, and you are struggling to maintain a work-life balance, it’s time to give us a call. At Last Mile Support, we provide comprehensive administrative and functional support services designed exclusively for Amazon DSP owner-operators to help them buy back their time without compromising their operations.
We manage communications and updates across all your channels and ensure you never miss out on important information.
Get timely and accurate updates on daily work summaries and performance metrics to ensure everything aligns with your operational goals.
Our team will monitor and manage ERO requests on your behalf, allowing you to integrate extra delivery routes into existing schedules.
We will review and reconcile your invoices to ensure accuracy, compliance, and proper management of all your finances.
Our team is ready to take over your administrative tasks and streamline your operations so you can focus on what matters. Let’s get started.
Your business model is unique, and so are your needs. At Last Mile Support, we make it possible for you to design a service package that truly supports you. Tell us the services that you need, and we will create a custom quote at a price that can’t be beat!
Streamline your delivery operations, delight clients, and maximize your bottom line. We provide end-to-end support for Amazon DSPs and last mile logistics providers to keep their businesses cost-effective and agile.
Copyright © 2024 Last Miles Support, All Rights Reserved.