Owner Archives - Last Mile Support

Owner Admin Management Plus Package

ALL Owner Admin Management Services ALL WST Management Services ALL Invoice Reconciliation Services ALL Coaching Plan Dev & Management Services ALL Compliance Management Services

Compliance Management

Monitoring & Management of all Compliance related requirements OSHA Log Reporting/Management & GENSUITE entries CAP and other TRC Response & Resolution Management DOT & UCR Annual Filling State & Federal Required Business License & other filings Ongoing Handbook & Onboarding Doc Validation

Coaching & Performance Assist

Development and Management of Coaching Plan Weekly Monitoring of DA performances Creation of Schedule for Coaching Virtual DA Coaching Coaching Email Comms & Management

Invoice Reconciliation

Weekly/Monthly/overall review of all invoices Validate Invoice numbers by cross checking the following: WST, CORTEX, Scorecard, AFS, Fleet Portal, FIF Submission & Management of Disputes Notification & Management for Disputes or invoice compliances Peak/Prime Incentives & other Payments Review & Reconciliation

Work Summary Tool (WST) Management

Daily Monitoring of WST to ensure proper payment for: Routes completed, Training days, EROs, TCO routes, approved UPD Requesting changes within the dispute window Monitoring updates on disputes Dispute Escalation for further tracking

Owner Admin Management

Monitoring Amazon & Ignite Live Communications Slack monitoring – Owner Owner email management Informing about the following but not limited to: Amazon updates Company updates TRC email monitoring Daily/Weekly checking of summary reports